Rob Whyte is a Canadian (native English speaker) freelance technical writer based in Busan, South Korea. Available for clients across the US, Canada, Europe, and Asia on your schedule.

I build knowledge bases, AI documentation, and training content that help your users get things done without a lot of hand-holding.

Featured case studies

1. AI knowledge assistant: Material Specs KB

RAG pipeline built on Google Drive: 30 technical data sheets from five manufacturers, queryable by plain-language questions. Any team member can retrieve exact material properties, heat resistance ratings, and tensile strength values without opening a single PDF. Built for non-technical teams with no developer needed to maintain it.
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2. AI knowledge assistant: eslwriting.org

Full RAG pipeline deployed on a 12-year, 1,000-post WordPress site. Users can query a decade of teaching content by asking conceptual questions, which surfaces articles that a standard keyword search would never find. Built end-to-end in Python: content ingestion, vector indexing, live deployment, and a four-document knowledge system specification.
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3. AI knowledge integration: ServiceNow NowAssist

Enterprise knowledge base configured as a grounding layer for an AI support agent at a programmatic AdTech platform. 100+ articles structured for high-accuracy retrieval, automated ticket deflection, and answer-first formatting — so the AI surfaces the right answer, not the most recently updated article.
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4. illumin documentation

End-to-end knowledge base built for a complex programmatic advertising platform — from zero documentation to a structured, AI-ready system covering 100+ articles, API integrations, pixel management, and proprietary canvas workflows. Includes taxonomy design, editorial governance, and six-month demand analysis that reshaped content priorities.
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5. Enterprise learning: illumin Academy

Certification program architected from the ground up for a global SaaS platform — 4 tracks, 31 lessons, full LMS implementation on Absorb. 262 learners enrolled in beta, 51.5% completion rate, 4.62/5 average rating. Built to move users from onboarding to certified practitioner without manual training overhead.
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